Hi,

is it possible to forwarding an eMail to an existing Ticket?

It is not. Forwarding a ticket always results in a new ticket for the person forwarding the email.

What you can do is open the ticket email in your mail client and drag and drop the email from your main inbox to the ticket inbox. This may or may not result in a new ticket depending on email header information (that is generally hidden to the end user).

If I think that an email is going to result in a second ticket I will hit reply and copy and past the email headers and message into the ticket as a response.

2 years later

i need to forward email to different person is it possible?

@vish3343 this thread is over 2 years old. Your question does not appear to be related to the one asked by the OP.

Killing zombie thread with a head shot.

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