Error 500 at tickets.php - osTicket Forum

osTicket 1.10.x (End Of Life) Troubleshooting and Problems
Error 500 at tickets.php

JJND_3004
Jan 20, 2019
Post #1 Sunday, January 20, 2019 2:12 PM

Hi Guys,
when I respond to a ticket and this sender I always end up on the Error 500 page.
The answer will still be stored correctly in the database.

Apache2 Error Log after sending the ticket: https://pastebin.com/suzc0N7V

osTicket Information: https://i.imgur.com/7JLCdT0.png

ntozier
Jan 21, 2019
Post #2 Monday, January 21, 2019 7:10 PM

Can you respond to other tickets just fine? ie is it just one email address (user) that you can't respond to?

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Error 500 at tickets.php

JND_3004

Hi Guys,
when I respond to a ticket and this sender I always end up on the Error 500 page.
The answer will still be stored correctly in the database.

Apache2 Error Log after sending the ticket: https://pastebin.com/suzc0N7V

osTicket Information: https://i.imgur.com/7JLCdT0.png

ntozier

Can you respond to other tickets just fine? ie is it just one email address (user) that you can't respond to?