Good Morning,
I did a migration of an existing OsTicket installation. The frontend is there (but the images are missing) and when I try to login on the /scp I get an error 500.
This is the procedure I followed:
SOURCE MACHINE:
CentOS Linux release 7.5.1804
MariaDB 10.0.36
PHP Version 5.6.37
Nginx 1.12.2
DESTINATION MACHINE:
CentOS Linux release 7.5.1804
MariaDB 10.0.37
PHP Version 5.6.38
Apache 2.4.6
On the destination server I am using a temporary DNS entry like osticket.mydomain instead of helpdesk.mydomain which is used on the source server.
This is what I did:
- Copied osticket folder from source to destination
- Created empty database on destination
- Import database dump in destination
- Create virtualhost on the destination
These are the error that I am seeing on apache logs after getting the error 500 message:
PHP Fatal error: Call to a member function rootDse() on null in phar:///var/www/html/osticket/include/plugins/auth-ldap.phar/authentication.php on line 259, referer: http://osticket.mydomain/scp/login.php
Thanks in advance for any help to troubleshoot this issue.