We have the option to create tickets internally, via a Google form that sends an e-mail, and OSTickets then creates the ticket. All these tickets are sent from a single e-mail addres, but in the body of the e-mail, I specify Customer:xxxx, where the xxxx is the Customer's account number that we have on OSTickets.

When the ticket is created via the e-mail filter, I want OSTickets to use the User:xxxx value, and set the customer according to this. Is this possible?

No i dont think so. Sounds to me like you should code your own form and set it to send the mail to osTicket using their actual email address, or use the ticket open api to make a form/script that opens the ticket correctly.

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