We have the option to create tickets internally, via a Google form that sends an e-mail, and OSTickets then creates the ticket. All these tickets are sent from a single e-mail addres, but in the body of the e-mail, I specify Customer:xxxx, where the xxxx is the Customer's account number that we have on OSTickets.
When the ticket is created via the e-mail filter, I want OSTickets to use the User:xxxx value, and set the customer according to this. Is this possible?