osTicket does not support PHP Version 7.2.11. Please downgrade PHP to 5.6.

PHP7 support is coming out with 1.11 when it is released.

Thank you ntozier,
As you recommended I downgraded PHP to Version 5.6.38 and. copy existing php ini file and now has error
This page isn’t working
Do I need downgrade to 5.6.0?

Thank you

Konstantin

I do not know if there are additional php directives in the php.ini for 7.2 that 5.6 would not be able to read. That could be your problem. Once you downgrade you need to make sure that your webserver is using the right version and restart the service.

What error are you getting and where??

Sorry I was not clear. I enabled all extension what we need for your application. in the original ini file for PHP 5.6.
the php.info web page working also phpmyadmin working too. But when I tying open helpdesk/scp/login.php
the HTTP ERROR 500 10.XX.XXX.XXX is currently unable to handle this request.

?

Thank you

Sounds like your webserver is not configured correctly.

I created test.php file and put in the osticket (helpdesk) root directory, and it working fine. I google the problem most likely this problem between MySql 8 and PHP 5.6 Let you know if find a solution.

Thank you

Konstantin

Given that MySQL8 just came out I have no idea if it is compatible with osTicket yet.
I would recommend that you use MySQL 5.x or MariaDB 10.x

Yes, the problem was between MySQL8 and PHP 5.6. As you recommended I downgrade MySQL. Look like it's working now.

Could you please give me a link with direction how to implement LDAP plugin? Thank you

Konstantin.

So I fired up a new VM last night and installed MySQL8, php 5.6 and installed 1.10.4. It took some time, but I have figured out what the problem is. I am writing up a post about it now.

Could you please give me a link with direction how to implement LDAP plugin?
You put the plugin in the /includes/plugins folder.
Go to admin panel -> Manage -> Plugins.
Add.
Select the LDAP plugin.
edit the settings.
enable the plugin.

ntozier.

Thank you for all your help. I set up the LDAP plugin. All working fantastic.

One more question, search the forum but can't find the answer. Is it possible to permit open a new ticket only after Sign In?

Thank you

Konstantin

    Impro beat me to the response. He is correct.

    Something I noticed though is that if you require registration to open a ticket and someone emails the system the email is rejected silently.

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