Hi,

I think I am missing something, but maybe this should be a feature request.

I'm looking for overdue tickets to be assign to a different team.
So basically, if a new ticket goes unanswered in the first 3h of being created it should be reassign (escalated) to t different team.

That' it. It's my first time around this awesome software, but I'm hopping I didn't miss anything obvious.

Any help is appreciated, thank you.

ntozier

Thank you for replying, I was hopping for having missed some setting.

Maybe you could move this to feature request?

    I cannot move threads to non-existent categories. Categories were in the old forum. Now it uses tags and I can't edit tags on peoples posts.

      ntozier
      Seems like I can add the tags after the topic was created, so I did it.
      Tks.

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