I think I am missing something, but maybe this should be a feature request.
I'm looking for overdue tickets to be assign to a different team.
So basically, if a new ticket goes unanswered in the first 3h of being created it should be reassign (escalated) to t different team.
That' it. It's my first time around this awesome software, but I'm hopping I didn't miss anything obvious.
Any help is appreciated, thank you.