Not long ago I finished configuring the feature that allows users to respond to tickets via email. Upon enabling this, we were flooded with a bunch of messages most of which appeared to be old attempts to respond via email that didn't go through because it wasn't configured yet. This caused about 75 tickets to be reopened before I finally turned it off to stem the tide. Is there a way to clear this cache of emails so we aren't reopening more old tickets when we turn the feature back on? I have read through the documentation and can't find any references to such a cache, but thought I would ask. Server InformationosTicket Versionv1.10.1 (9ae093d) — Up to dateWeb Server SoftwareApache/2.4.6 (Red Hat Enterprise Linux) PHP/5.4.16MySQL Version5.5.60PHP Version5.4.16
