Hello,Every thing is working fine and emails working when ticket created and when agent reply and the user receive an email with the agent reply The problem:If the user replied to his ticket using the email the reply is not added to the ticket thread! Can you please Help us in this problem?

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.Environment details?Version of osTicket?Did you setup IMAP/POP or Piping?

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