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Hello,we are using osticket directly in the webinterface and over api.Now we just want auto assign the tickets with a specific help topic that come throw the api.Is it possible and how?We are using: v1.11.0-rc1
auto assign to specific help topic
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Please see:https://github.com/osTicket/osTicket/blob/55dc25ace736baeaf224ee608cfabc0218022036/setup/doc/api/tickets.mdOne of the fields is "topicId", and is "Help topic id associated with the ticket". So I would say yes.
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Thank you for you fast reply and already tested it. The id is not the name of the help topic?
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No, its the id of the help topic. You can look at the topic_id in the ost_help_topic table.Or you can go to Admin panel -> Manage -> Help Topics. Mouse over the Help Topics and see the id in the URL.
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Thank you mouse over doesnt work on my installation. No matter i got it form the db. But this is not working:'topicid' => 12,
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System Log: API Unexpected Datatopicid: Unexpected data received in API request
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@[deleted]It's "topicId", not "topicid".Cheers.
5 days later
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Thank you! Got it!