[resolved] FLAG e-mail as answered on IMAP SERVER

francescojordan

Hi there, i setted os Ticket globally and it's working well. But i setted the IMAP server because i can see the flag ANSWERED from my mail client.The problem is that if i answer to a ticket it's not flagged as ANSWERED and i can't monitor question and answer from thunderbird (for example).What's the problem?Thanks for help. Best regards

ntozier

Why would osTicket mark an email answered if someone in osTicket replied? osTicket is not in essence a web based Email Client. so that sounds like unnecessary complexity to me.osTicket does not do that. Recommended usage is that collected emails are deleted or moved to a sub folder.You should be using osTicket for your responses.

francescojordan

Thanks for help! i thought that during the transition on osticket i could monitor also the imap server in case of problem to be sure that it's all working well.. But as you wrote it unnecessary.Thanks for help!Best regards

ntozier

Very welcome. Shall I mark this as resolved and close it?

francescojordan

Yes! Thanks!