Hello we have upgraded to v1.11.0-rc1 for testing and have enjoyed a lot of the new features we have found that when posting a reply we get an 500 internal error. This has happened from both the Agent view and User view when trying to post a reply. Agents can still post internal notes. The users reply does get added to the ticket but give them a 500 error. The Agents just gives them a 500 errorAny help or insight would be great.The PHP error is POST /tickets.php id=282 80 USERNAME X.XXX.X.XXX Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/68.0.3440.84+Safari/537.36 http://test-osticket.internalsite.com/tickets.php?id=282 500 0 0 375Server details belowServer InformationosTicket Versionv1.11.0-rc1 (e321982) —  Up to dateWeb Server SoftwareMicrosoft-IIS/10.0MySQL Version5.7.20PHP Version7.0.28

@[deleted]Here you go:https://github.com/osTicket/osTicket/issues/4347Cheers.

@[deleted]Thanks this did correct the issue The fix function addResponse($vars, &$errors) { $vars = $this->getId(); $vars = 0; if ($message = $this->getLastMessage()) $vars = $message->getId();VS function addResponse($vars, &$errors) { $vars = $this->getId(); $vars = 0; $vars = $this->getLastMessage()->getId();

    4 months later

    Even I having the same problem when user post reply to the ticket.

    2 months later

    pueden decirme en que archivo esta esa funcion

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