Hi all,
i already read several posts about incoming html email. All of them show solutions for 1.6 version. I have 1.7 version.
Can you share which pages i should modify so that i can read incoming emails in html?
Next step will be outgoing emails in html, but it's not as urgent as incoming emails.
thank you so much.
Fabrizio
As a future enhancement, I would like to propose an option in the admin panel to switch from HTML to Text mode when sending/receiving emails from the Ticket System
Same as the OP, I would be grateful if someone could shed some light on this. I found a few posts with information towards version 1.6 but not for 1.7.
I tried to apply the information in a 1.6 post but it appears the class file in question has changed quite a bit between version.
Thanks in advance :)
Hello, I'm looking for the same feature. Does anyone know a way to integrated in version 1.7 HTML view ?
I would also like to see the ability to receive incoming e-mails in html format.
So far...I've been able to set the incoming ticket information via the Mailfetch process on imap to display as htmlchars.... But osTicket is not rendering the html....
Not sure if i'm on the right track here or not...but if it helps:
Search for " Function getbody($mid) " in class.mailfetch.php
Comment out -
$body=format:($body);
Then Add
$body=format:($body);
You can Change how osTicket Formats the Ticket Thread via - Ticket.view.inc.php
Line 343 Controls the View Format:
<?php echo Format:($entry);?>
Anyone got any more ideas?? ( Screenshot Attached as .zip )
Slightly off Topic.
A big reason why I was trying to setup incoming HTML email was so that ticket Threads created via my imap Mailfetch process would display properly when an HTML Signature was attached.
Well, I've found a workaround that truncates the message at the start of our Corporate HTML Sig.
I've made a post about Here: (http://osticket.com/forums/showthread.php?t=7665)
