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Agent only received email of stale tickets after the login. Can we make it in time of actual due of the ticket?Thanks,
Agent only received email of stale tickets after the login. Can we make it in time of actual due of the ticket?Thanks,
I get them when they happen.Are you running cron?
No i`m not. I only got emails after i login to my account.
If you are going to use email polling you need to setup cron.php to be called on a schedule.https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html