Agent only received email of stale tickets after the login. Can we make it in time of actual due of the ticket?Thanks,

I get them when they happen.Are you running cron?

7 days later

No i`m not. I only got emails after i login to my account.

If you are going to use email polling you need to setup cron.php to be called on a schedule.https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

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