Users can select the SLA? - osTicket Forum

Troubleshooting and Problems osticket v1.10.1
Users can select the SLA?

Rr_oliveira
Jul 16, 2018
Post #1 Monday, July 16, 2018 2:45 PM
Edited

I'm testing the OSTicket and for this purpose, I create a fiction user, when this user is creating a ticket, there is no option to choose the SLA. There is any configuration for the user select the SLA type?

ntozier
Jul 16, 2018
Post #2 Monday, July 16, 2018 2:49 PM
Edited

Not by default.But you can have Help Topics and Departments have their own SLA and that will over ride the default.

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Users can select the SLA?

r_oliveira

I'm testing the OSTicket and for this purpose, I create a fiction user, when this user is creating a ticket, there is no option to choose the SLA. There is any configuration for the user select the SLA type?

ntozier

Not by default.But you can have Help Topics and Departments have their own SLA and that will over ride the default.