Hi,How can I add an agent as collaborator to a ticket (reply section -> add recipients).I only see users, is that correct? Is it possible to add agents as collaborators as well?kr,wouter

You cannot add an agent as a collaborator.You would have to create a user account that matches the agent account, and then add the user.

@[deleted] Ok thanks for your information. Maybe I could use the mentioner plugin which has the ability to add users/agents as collaborators by mentioning their name.kr,wouter

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