Excessive error processing e-mails

emmy

Hello together, since 3 weeks i get a lot of this following mails: "Excessive error processing e-mails from imap.strato.de/example@example.de. please check your inbox manuel."In the admin Panel i get the alerts you can see below: blank I have already set up the mail address via IMAP and Pop3. Always with the same result.Who can help me... :(Best regards from BerlinChristopher

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.What happened on the server 3 weeks ago? (upgrade? updates?)Environment details?no/broken image.Did you do what the error message suggested?

emmy

What happened on the server 3 weeks ago? (upgrade? updates?)-> Nothing like this.Environment details?osTicket-Versionv1.10.1 (9ae093d) — AktuellServer-SoftwareApache/2.4.33 (Unix)MySQL-Version5.6.39PHP-Version5.6.35no/broken image.Did you do what the error message suggested?-> the error message said to me, i have to check the inbox manuel. Thats not the solution, because i use a ticketsystem. The mails will not be forwarded to the ticketsystem. I have no idea.

emmy

here the image from the top

KevinTheJedi

@[deleted]You need to find the particular email that's stuck in the mailbox and either mark it as read and manually create a ticket for it - or - remove it from the Inbox completely. Once you do this the system will stop trying to process the particular email and stop throwing the errors. That particular email is either broken or mis-formatted or something and the system can't process it correctly so it throws it back in the Inbox and since you probably have your mail configured to do nothing after it's processed (in osTicket) it is attempted to be fetched again and again and again.I hope this helps! Cheers.