I noticed if I want to create an internal ticket by emailing the ticketing system, it automatically adds me as a user.I am sending from my work email, which is the same email address as under my "Agent" profile account on osTicket.My other IT partners will reply to tickets via their email most of the time, rather than logging into osTicket, which means there will be duplicate entries of users/agents in osTicket.Isn't there a way for the system to see that the incoming email address is associated with someone in the "Agent" category; considering that its able to do this with users, I don't see why this hasn't been implemented to Agents.Its just silly to see myself in the Users list and in the Agents list; also I don't know how this would impact querying the database for tickets.
