[resolved] Unable to email via php mail function:mail() returned failure (v1.10.1)

vanicci

Osticket Installation on XAMPP was successful on Windows 10 localhost.When new ticket is created by client, no email confirmation receipt sent to client and no email notification sent to an admin member that new ticket has been created.In Admin Panel > Dashboard > System LogsI see Log Titles "Mailer Error" and IP Address ":"Mail Error => https://goo.gl/peHKEsSee screenshots for my settings.Settings Tickets Autoresponder => https://goo.gl/423TACSettings Ticket Alerts & Notices => https://goo.gl/thvMH3Sendmail.ini => https://goo.gl/qRSL5qI’m really sorry about the trouble but I would really appreciate it if you can provide any guidance on this?Thank you.

0-Mail Error.png

ntozier

Your error indicates that you are using PHPMail.But yet you included a sendmail.ini which would indicate that you are running sendmail.These two observations do not mesh. Which one is it?If you are using PHPMail then you need to make sure that your php.ini has the information for where to relay mail (mail server).If you are using sendmail then your sending email via SMTP and not PHPMail.What do you have set for default MTA?Admin panel -> Emails -> Settings.

vanicci

To be very honest, I am still a "newbie" in understanding SMTP and PHPMail (not a programmer yet). I can learn things quick but I just need some ideas/guidance from experts such as yourself. I follow tutorials online & learn from the mistakes I made.I included the sendmail.ini screenshot just in case the people evaluating this thread need the information?To answer your question:My Default MTA: Non: Use PHP mail functionI am very flexible in configuring "sending email" via SMTP OR PHPMail. As long as I am able to send the Email receipt after the user/client created a new ticket as well as an email notification for me(the admin) once a new ticket is created.Thank you.

ntozier

So then you either need to:Change MTA to your SMTP you confiruged in Admin panel -> Emails -> Email.-or-Edit your php.ini to include your mail server.See the section of your PHP config.

vanicci

Thank you for the points you provided.I was able to find this online in configuring XAMPP to send mail from localhost:https://stackoverflow.com/a/18185233Now, the moment a new user creates a new ticket, an email confirmation receipt is sent to the user and me(the admin) gets an email notification when a new ticket is created.Feel free to close this discussion as I already fixed the issue.Thank you so much and have a great day! :)

ntozier

Very welcome! Have a good weekend.