As the title says, whenever a collaborator replies to a ticket via email a new ticket is created.Expected behavior: replying to a task via email should add a note to the taskActual behavior: replying to the task via email generates a new ticket The subject line is the one created by OSTicket e.g. Task Name Running osTicket 1.10.1 on DigitalOcean, using gmail w/ imapAny help / ideas would be appreciated.

@[deleted]Expected behavior: replying to a task via email should add a note to the taskActual behavior: replying to the task via email generates a new ticket I haven't encountered this personally but obviously this isn't what it's supposed to do. I'm confused though because you're using the words "Ticket" and "Task" interchangeably and they are two totally different things. Which exactly is it, a Ticket or a Task?Cheers.

It is a task - replies to tickets via email are working properly.My understanding is that when you add a collaborator to a task, it should behave much the same way tickets do where the collaborator can update the task by replying to it in email.In addition, the message at the bottom of the task says "You're getting this email because you are a collaborator on task #754362. To participate, simply reply to this email." - which would seem to indicate that type of behavior, but doing so generates a new ticket instead of updating the task.

task-notification.png

9 days later

Should I submit a bug report on GitHub?

Q: Should I submit a bug report on GitHub?A: That would be my recommendation.  Make sure that if you copy and paste you use the work task when you mean task though. :)

a month later
2 years later

this is still a bug after over a year. Any chance of fixing this?

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