After I migrated to version 1.10.1 the attachment image of the tickets is not displayed, and even the logo I had configured stopped appearing.Informações do ServidorVersão do osTicketv1.10.1 (9ae093d) — AtualizadoSoftware de Servidor WebMicrosoft-IIS/8.5Versão do MySQL5.6.26Versão do PHP5.6.27
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I'm updated ticket with my server information
old version?steps yu used to upgrade?error messages?php error logs?
old version? 1.9.14steps yu used to upgrade? I'm deleted my OsTicket Repository 1.9.14, uploaded Archives OsTicket 1.10.1 and copy back ost-config.php error messages? no error just does not load the imagesphp error logs? is it possible to see in the OsTicket application or the hosting server?Regards
in the old version did you use any plugins?
none
My immediate guess is that you have a problem with the backup/restore of the database then. Or perhaps webserver configuration.
I do not restored the database
Oh I see. When you say that you migrated I assumed that you mean from server1 to server2.You mean that you upgraded.Have you tried re-uploading the files?Are you sure that you restored the ost-config.php file?Did you install any plugins on the new version?
Sorry for my English, Yes I updated on the same server.Have you tried re-uploading the files? Yes I do itAre you sure that you restored the ost-config.php file? Yes everything is working except the images attached to the tickets that do not appear, without the correct ost-config.php file would not have access to the databaseDid you install any plugins on the new version? none
What is the exact error message you are getting in your IIS/PHP error logs?
In the logs are not listed any PHP error
If you are getting no errors then we really can't help you unless we start guessing at the issue. There are records in the `ost_file`, `ost_file_chunk`, and `ost_attachment` tables, correct? And they aren't appearing in the ticket or when you click them to download them nothing happens?
They do not appear in the Ticket and if I download the file locally the file is corrupted, the print contents of the `ost_file`,` ost_file_chunk` and `ost_attachment` tables are accepted. Any suggestion is very well accepted
UP
Hello @Fernandoadao ,
Have you found any solution? I'm also facing the same issue.
I just copy my OSTicket instance from one folder to another. All the files are copy except the attachment folder as it contains 0666 permission.
Thanks
@Sharad this thread is from 2018.
Please do not be a necromancer.
If your attachments are stored on the file system then that would be your issue. You would need to copy the attachments folder where they are stored to the new instance.
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killing zombie thread with a head shot.
