@[deleted]I still develop OSticket,, i just try install ost+ on my private notebook not on my company system..So, please help me fo my problem this....i just have 1 problem on my SLA notification unsend...

@[deleted]What's the content on api/cron.php is mistake ??See the capture

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cron.php doesn't have any content... so I have no idea what you are trying to ask.If you are running cron.php locally using cron or windows task scheduler on a schedule and you have default log level set to debug then EVERY time cron is run will show up in your osTicket logs.  Maybe you should tell us how you have cron.php running.Are you sending with a REAL email address?Have you consulted your email server logs?Do you ahve more then one version of PHP installed on the server?

Are you sending with a REAL email address? YESHave you consulted your email server logs?I have not checked Do you ahve more then one version of PHP installed on the server?i'm uusing Php 5.4.31 onlyOn OSticket log i look few log for Auto cron, but why 2 last todays auto cron log not found ??*See the capture

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Try upgrading to PHP 5.6.x.

Hmm nice, it's solved after i upgrade php to 5.6.xMy notif SLA is sent when overdue..But, SLA can set on Ticket setting, Help/Topic and Department..1. What the different ? what i can improve for this feature ?2. Could i change SLA time to days or minutes ?I think default from OSTicket SLA time on Hour.3. And What's mean on capture ?

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Q: But, SLA can set on Ticket setting, Help/Topic and Department..1. What the different ? what i can improve for this feature ?A: The system has a default SLA for all tickets.That default can be over ridden by Help Topics and/or Departments, as different Help Topics and/or Departments may require different SLA.Q: 2. Could i change SLA time to days or minutes ?A: You can.  You would have to locate where in the code it defaults to hours and change it to minutes.  No I do not know where that would be.Q: 3. And What's mean on capture ?A: I haven't the foggiest idea what you are talking about. Please try asking your question in a different way and include a screen shot to make the question meaningful.

Hmm thanks for the response ..1. I want to set 30 minutes so i set 0.5 hour on SLA Column periode, why can't and the time is rounding to 1 hour ?2. I try create 2 SLA for Help topic and Departement, both set time in 1 hour..i have 2 department for test Helpdesk Responder & IT - Infrastructure..When user create ticket automate receipt to Helpdesk Responder department,, i test no respon until 1 hour , overdue notif is sent to Helpdesk responder dept member.. then i transfer ticket to ITInfrasturcture dept, i try not respon ticket until 1 hour but IT infra dept not recepit overdue notif.. i want when ticket is transfered to other department, second SLA is run...how ??Thanks

1. osTicket uses hour increments like most SLAs in the world.2. Tickets have one SLA.  It doesn't matter if you transfer it to another department after it has expired you cannot renew the SLA once it has expired.  SLA is not dependant on when you want it to renew.  Service level agreements run from creation of ticket until resolution or failing the SLA.If you have a 1 hours SLA and you transfer it to a department where the SLA is 2 hours it might change the SLA to 2 hours.

hmm so i must set 2 SLA , on Help topic and on department ??How must i set configure on SLA ?What affected if i tick on transient ?*See the capture

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It allows the SLA to to be overwritten to the new one on transfer.ie if the old one was 1 hour (and that hour hasn't expired) and you transfer to a new department that there is a new SLA of say two hours.  the SLA is now the 2 hour SLA.The help for that is:"Transient SLAs are considered temporary and can be overridden by a non-transient SLA on Department transfer or when its Help Topic is changed."

1.) 2 hour start on the ticket is transferred or when the ticket is created? But if the first SLA or old SLA is expired , the second SLA can't renewal the time on SLA ?2.) Is there auto escalation on OSTicket??

1. once an SLA has expired it is eternally expired.2. No.

1. How to set if i want every escalation to other agent (next level) SLA time is set ??2. Can i reset report to zero ? without resinstall new OSticket

1. This is not a feature in osTicket.2. report?  I have no idea what you are trying to ask.

A: Report on Dashboard - Statistic . How calculation time on Service time and response time ?? What;s different ?

ANd reset ticket start to beginning

I do not use he dashboard.I imagine that one is start to close, and the other is time to response.

Hmm okay thanks..Why the response time is not increase ?? The service time is calculation from 3 ticket ?

If your asking about the dashboard I do not use it.I also do not think that its worth using.  It's old tired and not good.It's been slated for a revamp for quite some time.We use 3rd party reporting.My company uses: http://software-mods/