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The plugin is paid ??is there the report plugin is freeware ?
Overdue not automatic sent to email
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Q: The plugin is paid ??A: Yes.Q: is there the report plugin is freeware ?A: No.
2 months later
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Hi Ntozier, if the SLA is set to 24 hours, and an Agent response to the end user (reply to a ticket), should that SLA update it's due date/time?
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Q: if the SLA is set to 24 hours, and an Agent response to the end user (reply to a ticket), should that SLA update it's due date/time?A: No.