I'm still new with osTicket.We are using osTicket v1.10.1.I'm attempting to limit who tickets can be assigned to. I have help topics created at top level and assigned to departments.The agents are created with expanded access to their department only.When a new ticked to created and the topic and department selected, all the agents appear and not just the 1 or two agents how has been given access to that department.I found the issue below that is still open: https://github.com/osTicket/osTicket/issues/2143 last updated October 2015.Advice would be greatly appreciated.

Post to the thread you linked?

I have not as that post appears to have gone stale and unattended. It may also not apply to v1.10.1Thank you for replying to my post.

12 days later

Update for anybody interested, osTicket support sent me an email to say this it correct according to their design that agents available is not limited by department.For me this is strange as this is exactly what is done when an unassigned ticket is processed, only agents for the approved department is shown.

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