Hello,I downloaded from https://github.com/osTicket/osTicket/releases/tag/v1.10.1 the "osTicket-v1.10.1.zip".. (8 MB), extracted it, uploaded the content of the "upload"-folder to home-directory of my "working"-osticket-webinstallation, overwriting the exisiting files.... (before I backed up my ost-config.php in the include-directory). If I reload my "www.osticket.de"-Page, I got a blank, white page. If I try to open "www.osticket.de/scp", the connection was reset.If I open "www.osticket.de/setup", I get the following message:
osTicket is already installed?
Configuration file already changed - which could mean
osTicket is already installed or the config file is corrupted. If you
are trying to upgrade osTicket, then go to Admin Panel .
If you believe this is in error, please try replacing
the config file with a unchanged template copy and try again or get
technical help.
Refer to the Installation Guide on the wiki for more information.
###############################This is my problem (......with the old ost-config.php in the include-directory).If I delete the old ost-config.php file, I get the following page displayed:Thank You for Choosing osTicket!
We are delighted you have chosen osTicket for your customer support ticketing system!
The installer will guide you every step of the way in the
installation process. You're minutes away from your awesome customer
support system!
....=> So the NEW installer will run again!! But all I need is an upgrade of my existing installation! :-(I also followed the instructions of http://tmib.net/upgrading-osticket-19x-current-110 ....Any ideas?Thank you. Samuel