Hi,Board and Environment fields list a numeric code, which previously listed the corresponding string value (Board 7 corresponds to XYZ, for example). Now, the string value is no longer included with the numeric code for Board and Environment (see attachment). I want include both numeric code and corresponding string value in both of these fields. How to solve it?
Please find attachment for version information of osticket.
I'm not real sure what you are asking. Can you provide steps to replicate the issue so that I can try to replicate it before I report this to the devs?
First I had insert Board field in custom list and then this field add in ticket details. When I create ticket and export that page, export csv file gives only numeric value in Board field, Not give string value of "Board Field" that i had selected while creating ticket.
Are you using a list or a choices field?If choices field then this:https://github.com/osTicket/osTicket/issues/4071If list then maybe this:https://github.com/osTicket/osTicket/pull/1931/commits/fc1a56ea7785d62bdd22baf4f61c66f7ab1bf988
I have made changes in that ajax.forms.php file but issue is not resolved
ntozier, please help me for this issue. I am still facing that problem.
Can you provide steps to replicate the issue so that I can try to replicate it before I report this to the devs? Are you using a list or a choices field?screen shots?
I have seen this behavior in old pull request that was merged: https://github.com/osTicket/osTicket/pull/610Maybe this point someone in the right direction to understand why this happens and if there is a way to make it work..
First I added board list in custom list of osticket and then add this board field in the ticket detail of custom form. When I create a ticket by adding board name which is in that custom list, ticket is created. But when I export the tickets then I can't see board name in the board column in export file. I can see only the id number. Similarly it is happen with environment field.
We are using list. Added 13 items in the list. Please find attachment.
@[deleted], I m still facing this issue. Please help me in this issue.
So wait your problem is just using the export button?
Yes, We are using export button to export the tickets.
I am unable to replicate your report on my installation.We have two lists They are Location (24 options) and Program (64 options).Both of these fields are added to the built in Ticket Details form.Clicking Export at the bottom of the ticket list exports these fields with their appropriate values.We are running current (1.10.1) with a the LDAP search and plugin fixes from github.
We have Board and Environment Lists added within the application. When we export tickets from Agent Panel then it has been observed that all the tickets created before 1st December, 2017 have Board and Environment column values like "9, ABC" and "13, XYZ" respectively. Whereas all the tickets created after 1st December, 2017 have values as "9" and "13" respectively, the Board and Environment Names are not displayed. Please let us know if this is some new change or if we need to make certain settings on our end to make it display accordingly.
@[deleted] Being that no one else can replicate this and it was working correctly before then it seems that you added a plugin, or some custom code, etc. that affected the way the value is exported/stored....I would look into what you added/changed around Dec 1st, remove the changes/additions you made, and test again to see if it works correctly. Cheers.
I am unable to replicate your report on my installation. There aren't any settings for this. My guess is that you broke something altering the code.
