@[deleted] Also, I just tested this on my v1.10.1 install and the value is stored in the database as '9, Cannon Camera' and I got the List value's Name in the export, not the number (eg. 'Cannon Camera'). So it definitely seems like it was some custom code/pulls that were added to your install that broke the way it saves to the database and exports.
@[deleted] I observed that when I hit the API to create ticket, then this issue happen. After API hit I export the tickets, I got only Id.
@[deleted] Create a ticket via the client portal or agent panel and see if it'll export correctly. Cheers.
@[deleted] I created the ticket through agent panel as well as client portal. But I got same problem while exporting ticket.
@[deleted] then something is seriously messed up with the way it's trying to store the value....mine is default and is storing like "9, Cannon Camera"...
@[deleted] I tried with reverting all my custom changes in osticket but I am still facing this board export issue.
@[deleted] Can you upgrade to v1.10.1 and re-try?
Thanx for the suggestion. I will try it.
I tried the solution given in https://github.com/osTicket/osTicket/issues/3264 thread. I comment the line no. 63 in class.export.php. After this export works but it only display custom field name and not a numeric code. Is there any other solution to solve this problem ?
Thank you for good information. :)เรื่องเล่าในมหาวิทยาลัยชื่อดังวิธีลดความอ้วนโดยไม่เสียเงิน
I have above same type of issue,my steps which I have follows my osticket version is 1.101) create lists as department and region as below in attachment(department.png, region.png)2) add that two custom list in ticket detail form for dropdown as below in attachment(ticket detail form.png)3) create ticket with selecting region and department from dropdown4) while export ticket is shows me id of that two fields instead of its value as par below in attachment(export.png)please help me to resolve this issue ASAP
