Cron not creating ticket from e-mail

tagdev

Hi there,I am having an issue with creating a ticket from e-mail.Everything in the e-mail config seems configured properly but when I run the cron file from CLI I get the following error:PHP Fatal error: Uncaught InvalidArgumentException: List indices should be integers in /var/www/html/osticket/include/class.util.phpStack trace:#0 /var/www/html/osticket/include/class.forms.php(81): ListObject->offsetExists('name')#1 /var/www/html/osticket/include/class.ticket.php(3004): Form->getField('name')#2 /var/www/html/osticket/include/class.ticket.php(3182): Ticket:('Email', Array, Array, NULL)#3 /var/www/html/osticket/include/class.mailfetch.php(796): Ticket:(Array, Array, 'Email')#4 /var/www/html/osticket/include/class.mailfetch.php(845): MailFetcher->createTicket(3)#5 /var/www/html/osticket/include/class.mailfetch.php(925): MailFetcher->fetchEmails()#6 /var/www/html/osticket/include/class.cron.php(25): MailFetcher:()#7 /var/www/html/osticket/include/class.cron.php(100): Cron:()#8 /var/www/html/osticket/include/api.cron.php(19): Cron:()#9 /var/www/html/osticket/include/api.cron.php(40): CronApiController->run()#10 /var/www/html/osticket/api/cron.php(23): Lo in /var/www/html/osticket/include/class.util.php on line 149I have searched through the forums and the Github issues and cannot find any information other than older information around language packs. I don't have any language packs installed besides the default en_US.Below is my environment information:osTicket 1.10PHP 7.0.22Ubuntu16.04 LTSApache/2.4.18MySQL 5.7.19Any help would be appreciated.Thanks,Oliver

Grizly

Weird, have you edited any of the forms? Like, one with a field called Name?

tagdev

It looks like somebody did update the contact information form and added fields while removing the 'Name' field and customising others.I have re-added the name field.I am not sure if this is relevant, but my change seems to have completely removed the table 'ost_user__cdata' table from the database - Hopefully this doesn't cause other issues.The e-mail ticket creation is working now Thanks for pointing me in the right direction.

Grizly

No worries mate, it was in the stack trace you posted. :-)

ntozier

The ost_user__cdata table is a temporary table the system should regenerate it when it needs to.

tagdev

I have tested extensively and all is woking well.Thankagain Grizly for the help and thanks ntozier for the info to put my mind at ease.