multiple tickets created in single email osticket v.9.12

rajendra1990

Hi Team,I have an issue , in my osticket application its creating multiple tickets for single email. If i refresh multiple times its fethcing the tickets from email and creating multiple tickets for each emails.Every time i have to delete the duplicate tickets manually. its a big headache for me . Please help me to resolve this issueServer InformationosTicket Version v1.9.12 (19292ad) Web Server Software Apache/2.4.7 (Ubuntu)MySQL Version 5.5.57PHP Version 5.5.9-1ubuntu4.22OS - Ubuntu 14.04 server osPlease help me out to fix the issue .

ntozier

Please upgrade to current, or the current in that branch 1.9.15.

rajendra1990

I upgraded last month to v 1.10 , but i faced the timezone issue , even i posted in forum but i didnt got any solution .after that once again i reinstalled this older version.

rajendra1990

i upgarded to v 1.10.1 now and still i am facing the same issue.My system configuration is v1.10.1 (9ae093d) — Up to dateWeb Server Software Apache/2.4.6 (CentOS) PHP/5.4.16MySQL Version 5.5.56PHP Version 5.4.16This time am usign centos 7 . AND can you please help to setup cron job for my osticket. to fetch automatically ticketsPlease help me to fix the issue

Micke1101

The multiple tickets are likely due to auto cron.Here's a guide on setting up cron on centos: https://www.rosehosting.com/blog/automate-system-tasks-using-cron-on-centos-7/And here's the guide for osTicket: http://osticket.com/wiki/POP3/IMAP_Setting_Guide

rajendra1990

Thanks@Micke1101 for the reply and for the guides. , but the problem is if i disable( Uncheck) auto crone my tickets are not fethching to OSticket. Please help me if is there any alternate solution to fetch the tickets.

ntozier

Disable Autocron.Setup a cron job following the guide Micke1101 provided.

rajendra1990

I did that . but if am disableing that auto cron , then emails are not fetching in OSticket

Micke1101

Then you've not setup the cron job correctly.

rajendra1990

i setup like this 1 * * * * /usr/bin/php /var/www/html/support/api/cron.phpWhat should i do now

Micke1101

That's an invalid cron expression, try using this to generate a correct one: http://www.cronmaker.com/