when i setup cron jobs i can only select a local file drop a drop down so i select:

/Support/api/task/cron.php

and i get this error from my hosting company:

-----Original Message-----

From: root (Cron Daemon)

Sent: 13 March 2013 13

To: rmrosser@binarytechniques.co.uk

Subject: Cron /usr/bin/GET -t 300 -C 'binarytechniques:*FIELD REMOVED*' 'http://binarytechniques.users36.interdns.co.uk/Support/api/task/cron.php'

cron.php only supports local cron jobs - use http -> api/task/cron

when a new ticket is submited i get a notification but if someone emails the email address setup i dont unless i login

can you help?

Madpugs,

From my understanding (note: I do not run 1.7x and will not run it in production until 1.7ST is released) it looks like your calling the external cron call instead of the internal.

try /support/api/cron.php

/support/api/tasks/cron is for I believe external (from other systems) calls. My 1.6 installation calls /api/cron.php.

note: you also didnt tell us which version you are running.

i am currently running version 1.7 but if you think i should use the other version i dont mind doing so,

i just really want to get it to work

i have just installed version 1.6st and was hoping you could talk me though getting it setup correctly

i have pointed my cron to: /Support/api/cron.php

and now i get a return email of:

-----Original Message-----

From: root (Cron Daemon)

Sent: 13 March 2013 22

To: rmrosser@binarytechniques.co.uk

Subject: Cron /usr/bin/GET -t 300 'http://WEB ADDRESS REMOVED /Support/api/cron.php'

77

------------------------

when i submit a new ticket its not posting to the email account

2 years later

I had similar issue. I just removedif (!osTicket:())    die('cron.php only supports local cron calls - use http -> api/tasks/cron');from  /Support/api/task/cron.php file to fix this.

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