It seems to be a known issue in 1.10rc2 but hasent been fixed. https://github.com/osTicket/osTicket/issues/2450

1.10 ostversion

php 5.6.8

mysql 5.6

Bulk import doesnt seem to work. i get the exact same error as the screenshot in the link.

to reproduce go to staffpanel -> Users -> Import -> import popup form -> enter data in copy paste section.

PS: What i imported was

john wick, keanu@matrix.com

dexter morgan, killer@showtime.com

the error i got was : john wick: Unable to map header to the object field

f*** me .

I had a custom field mobileno which when accounted for works just fine.

basically i had to

email1@no-reply.de, Tom Reagan, 0123456789, 2212123123,Testnote1

email2@no-reply.de , Johnny Caspar, 0123456790, 1231231231,Testnote2

My excuse: the placeholder is misleading :(

I guess I should close this and mark it resolved... but I did want to comment that I enjoyed the character names. :)

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