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We have recently been encountering an occasional problem when osTicket automatically processes emails from an imap mailbox on our mail server. For these problem emails, when calling include/class.mailfetch.php.getHeaderInfo the php method imap_headerinfo() returns a php object which does not include any 'From' details. This causes osTicket to raise the "Excessive errors processing emails" error and prevents a ticket from being automatically created.I have implemented a workaround based on the suggestion in the php documentation here. If imap_headerinfo fails to provide 'From' information, instead I call imap_rfc822_parse_headers(imap_fetchheader($this->mbox, $mid)) . This fixes the problem. Can anyone advise me if this isa) a bug on osTicket, which should be raisedorb) a problem with our mail server providing incorrectly configured headers?A week ago we upgraded our mail server from Zarafa 7.2 to Kopano 8 (based I think on Zarafa 7.2.3) and this has only been occurring since then. Thanks.osTicket versions etc:osTicket Version
v1.9.14 (8b927a0)
Upgrade
— v1.9.15 is available
Web Server Software
Apache/2.4.7 (Ubuntu)
MySQL Version
5.5.52
PHP Version
5.5.9-1ubuntu4.21Here is the header of an email which fails to provide correct headers:Return-Path:
Received: from localhost () by zeus.comm-tech.org (kopano-dagent)
with LMTP for ; Wed, 15 Mar 2017 18 +0000
Received: from localhost (localhost ) by zeus.comm-tech.org
(Postfix) with ESMTP id 4429D8054742 for ; Wed, 15
Mar 2017 18 +0000
Received: from zeus.comm-tech.org () by localhost
(zeus.comm-tech.org ) (amavisd-new, port 10024) with ESMTP id
XR12h3m5CIQr for ; Wed, 15 Mar 2017 18 +0000
Received: from localhost (localhost ) by zeus.comm-tech.org
(Postfix) with ESMTP id 0631E805474A for ; Wed, 15
Mar 2017 18 +0000
Received: from musashi.comm-tech.org (musashi.comm-tech.org )
by zeus.comm-tech.org (Postfix) with ESMTPS id CBC878054742 for
; Wed, 15 Mar 2017 18 +0000
Received: from localhost (localhost.localdomain ) by
musashi.comm-tech.org (Postfix) with ESMTP id 3vk0Kv4KjZz1y5D for
; Wed, 15 Mar 2017 18 +0000
Received: from musashi.comm-tech.org () by localhost
(musashi.comm-tech.org ) (amavisd-new, port 10024) with LMTP id
g4dlx3Z3PXyX for ; Wed, 15 Mar 2017 18 +0000
Received: from a10-71.smtp-out.amazonses.com (a10-71.smtp-out.amazonses.com
) (using TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256
bits) ) (No client certificate requested) by musashi.comm-tech.org
(Postfix) with ESMTPS id 3vk0KY3pmdz1yVY for ; Wed,
15 Mar 2017 18 +0000
Subject: =?utf-8?Q?A_new_dropbox=2Ecom_is_coming_soon=E2=80=94here=27s_wha?=
=?utf-8?Q?t_you_need_to_know?=
From: =?utf-8?Q?Dropbox?=
To: =?utf-8?Q?Comm-Tech_Support?=
Date: Wed, 15 Mar 2017 18 +0000
Mime-Version: 1.0
Content-Type: multipart/alternative;
boundary="=_x2iQeQfOy8qnLoSfFupj0xZ707BH0hhu1n78E7J4opJAFJyd"
X-Virus-Scanned: Scrollout F1 at comm-tech.org
X-Spam-Flag: NO
X-Spam-Score: -3.511
X-Spam-Level:
X-Spam-Status: No, score=-3.511 tagged_above=-1000 required=4.5
tests= autolearn=ham
autolearn_force=no
X-Ses-Outgoing: 2017.03.15-54.240.10.71
X-Dropbox-Message-Id: 12188999829150348713
Message-Id:
<0100015ad33389ac-97f525d8-1d6f-44ce-a3b9-cc1ca75732aa-000000@email.amazonses.com>
This is a multi-part message in MIME format. Your mail reader does not
understand MIME message format.
--=_x2iQeQfOy8qnLoSfFupj0xZ707BH0hhu1n78E7J4opJAFJyd
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable
