- Edited
When using the previous version (version 1.9), the system would allow us to select a "Canned Message" from our drop-down list and it would not only include the text but also include the attachment.
However, now when selecting the drop-down Canned Message, it inserts the message but no attachment. If I manually attach a message, that works, but it doesn't automatically do this since the update.
I looked through my apache error logs and don't see anything standing out besides SSL and Kerberos messages. Let me know if I need to be looking elsewhere or what I can do to help solve this.
Some information:Apache/2.4.16 (Linux/SUSE)php: 5.5.14MySQL: 10.0.22osTicket Version: v1.10 (901e5ea)