I have using osTicket 1 1/2 months ago and work flawless, but now i have a problem when i want to add a Reply or Internal Note to tickets:1. I open the ticket and go to make a reply, i choose a canned response2. After i try tu publish reply, there is an message: This action requieres a key, please try again. The canned response apear unselected. I tryed it in Chrome, Explorer, Mozilla, in Windows and Mac.I attach the screens and the osTicket Installation information. Thanks for your help!

Input the reply information.png

Cant add the reply.png

osTicket info.png

Please re-attach the screenshots, I do not see anything. 

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

Thanks, this is the images again. @[deleted] in the images go the information you say. I have to add that my environment is a cpanel Hosting with Godaddy.blankblankblank

Input the reply information.png

Cant add the reply.png

osTicket info.png

1. Please upgrade PHP to 5.62. Please change your language back to English and paste new screen shots so that we can read what is actually going on.3. you do not have the intl PHP extension enabled.

@[deleted] i make the changes, see the images please.

Captura de pantalla 2017-03-16 a las 08.42.34.png

Captura de pantalla 2017-03-16 a las 08.41.51.png

Captura de pantalla 2017-03-16 a las 08.38.20.png

Captura de pantalla 2017-03-16 a las 08.37.51.png

when updating the ticket or adding an internal note please provide the entire screen.Do you have any PHP errors?

You really dont help. Please close this post i'll change this program. 

We can only provide as much help as we can by the information provided to us.You have not provided us with any:php errors, apache errors, mysql errors, browser errors, a list of what you have changed recently.You also have locking enabled, and yet your PHP date.timezone isn't set in your php.ini.But sure, we're the not helpful ones.  Goodbye.

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