Please fix this bug asap as it makes us run into trouble.When a customer created a ticket via web and refreshed/reloads the "thank you" page it creates new tickets.This way we have several tickets for the same thing with different numbers.Thanks!
Bug/Issue reports are made at github. I would be surprised if there wasn't already an issue report and a fix for it there.
I searched for it but didn't find any. The only one that comes close to it has a comment that this should be asked in the forums, hence I asked here.
It creates the following DB error when this happens:
Duplicate entry 'vsdasdasdasdasdas254' for key 'PRIMARY'<br />
<br />
---- Backtrace ----<br />
#0 (root)/include/mysqli.php(204): osTicket->logDBError('DB Error #1062', '[INSERT INTO `o...')<br />
#1 (root)/include/class.orm.php(3133): db_query('INSERT INTO `os...', true, true)<br />
#2 (root)/include/class.orm.php(597): MySqlExecutor->execute()<br />
#3 (root)/include/class.ostsession.php(216): VerySimpleModel->save()<br />
#4 (root)/include/class.ostsession.php(158): DbSessionBackend->update('dddddd5jjv372q...', 'csrf|a:{s:"...')<br />
#5 : SessionBackend->write('ddddddddd372q...', 'csrf|a:{s:"...')<br />
#6 : session_write_close()<br />
#7 {main}
MySQL is reporting Duplicate entry 'vsdasdasdasdasdas254' in the table ost_session. I would delete the duplicate and then try logging in.
Deleting the dublicate is not the problem, it's rather a problem that it can create double tickets. When submitted via webinterface it should "forbidd" to create new tickets through refreshing the page (that is what triggers creating a new ticket).
