I was thinking about this on my way in to work this morning, a wise guy once said to me that the best ideas tend to come when your not thinking about them at all... Can I set the IF statement mentioned above to look for the closed variable as True, and if so then display the survey link, whether this is to point to limesurvey or elsewhere.An example would be<?phpIF (%{ticket.status}
= 'closed' ) {echo "Please complete our <a href="survey">Satisfaction Survey</a>";}else {echo " ";}?>