Hello,recently I've noticed weird behavior  - I wanted to instruct customer to press combination of keys. I putted keys in a "less than" "more than" brackets - it seems like those signs are not properly interpreted as there is no key combination in the message (only "+" signs between keys in the combination), but the part of the message after key combination place is overstriked (a line through text appear).Cheersjosuah08osTicket parameters:osTicket versionv1.9.14 (8b927a0)

web server

Apache/2.4.10 (Debian)

 MySQL version

5.5.53

PHP version

5.6.29-0+deb8u1

My understanding is that the < and > are replaced and stripped out as HTML reserved characters.

Hi ntozier,exactly that's the problem - by that replacement recipient gets malformed message. The easiest way to reproduce this behavior is to write:"Press <Alt>+<Ctrl>+<Del> to get a popup menu" And you'll see that after saving/message sending, message output will look like:"Press ++ to get a popup menu"I hope that this explains thoroughly the problem.Thanks for the swift response.Cheers,josuah08

3 years later

Same problem in the KB of OSticket, you can't actually get things to stick because they're converted and stripped out at some point. You can get away with pieces, but a block of actual xml is just ripped apart. Makes the KB useless when dealing with anything markup related as you can't put in the preformatted code bocks that are the answer to the problem.

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