I have a question regarding the body of an email populating the ticket details. I'm confused/concerned that it isn't happening. I've attached two images. the first image is of a recently emailed ticket. The second image is of me trying to edit the ticket. My question is regarding the second image, shouldn't the ticket details be the body of the emailed ticket?My server statsServer InformationosTicket Versionv1.10 (901e5ea) —  Up to dateWeb Server SoftwareApache/2.4.18 (Ubuntu)MySQL Version10.0.28PHP Version7.0.8-0ubuntu0.16.04.3