Hi all,just a sum-up about the e-mail retriving of an office365 shared mailbox. The fact is than with osTicket 1.10 I was unable to configure the good imap connection.I wrote an hack to fix this issue based on this blog entry :http://blog.runnane.no/2016/03/accessing-shared-mailboxes-in-office365-with-php/to fix it, please open include/class.mailfetch.phpand replace the open function with the following code :

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In my case "support" is my shared mailbox name : support@company.comIt's not a perfect hack but useful !

I've moved this thread to Mods and Customizations.osTicket does not support SHARED mailboxes, but thanks for posting your mod.  Someone else may find it useful. :)As a side note to anyone reading this in the US:  If your organization is required to follow HIPAA, shared mailboxes violate HIPAA regs.

4 months later

Hi, if i use this mod the whole site does not work anymore!! HTTP ERROR 500.

> should be left away..

After that i get this in the mail settings:

Certificate failure for 40.101.43.242: Server name does not match certificate: /C=US/ST=WASHINGTON/L=Redmond/O=Microsoft Corporation/CN=outlook.com

We use ip adress of outlook.office365.com because there is something with the dns.

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