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Hi all,just a sum-up about the e-mail retriving of an office365 shared mailbox. The fact is than with osTicket 1.10 I was unable to configure the good imap connection.I wrote an hack to fix this issue based on this blog entry :http://blog.runnane.no/2016/03/accessing-shared-mailboxes-in-office365-with-php/to fix it, please open include/class.mailfetch.phpand replace the open function with the following code :
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In my case "support" is my shared mailbox name : support@company.comIt's not a perfect hack but useful !