Admin Panel / Agents / RolesCreate New Role give it ONE permission for testingDisable this roleAdmin Panel / Agents / DepartmentsPick DepartmentSelect access tabGive agent disabled Role permissions   (Should not even be choice)***Further testingThe Agent should have the disabled role and be working with it.gotoAdmin Panel / Agents / RolesNotice you can't enable the disabled role even though it is actually enabled????

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