Greetings, we have a fresh install of osTicket with one test ticket in the system. Can someone explain why the Ticket Statistics are showing 1's across all departments? The one test ticket is assigned to the VSTS department. Screenshot attached. We're running :Server InformationosTicket Versionv1.9.14 (8b927a0) — Up to date Web Server SoftwareMicrosoft-IIS/8.5MySQL Version5.5.53PHP Version5.3.28PHP Extensionsgdlib Used for image manipulation and PDF printing imap Used for email fetching xml XML API xml-dom Used for HTML email processing json Improves performance creating and processing JSON mbstring Highly recommended for non western european language content phar Highly recommended for plugins and language packs fileinfo Used to detect file types for uploads PHP Settingscgi.fix_pathinfo "1" is recommended if AJAX is not working date.timezone America/Los_Angeles

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Screenshots are not attaching here. So, here is a copy&paste.DepartmentOpenedAssignedOverdueClosedReopenedService TimeResponse TimeAccess and Permissions 1 1 1 1 1  Maintenance 1 1 1 1 1  OSGWiki 1 1 1 1 1  Sharepoint 1 1 1 1 1  Support 1 1 1 1 1  VSTS 1 1 1 1 0 3.0 0.0

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This is a known issue.  It will not be fixed until such time that the devs revisit the dashboard.  It has been on the to do list for quite some time now.  Personally I use the Mod Reports by forum membner @[deleted] available at sudobash.net

Well, it's unfortunate that osTicket reporting out-of-the-box is nearly useless. Thank you for the tip. I found the direct link:http://www.sudobash.net/osticket-reports-6-0-osticket-release-1-7/Cheers

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