Email Titles not merging in 10RC3 - osTicket Forum

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Email Titles not merging in 10RC3

Jjphilbert
Oct 14, 2016
Post #1 Friday, October 14, 2016 5:30 PM
Edited

Every time someone replys it creates a new ticket ,.... and there is no way to merge it. blank

ntozier
Oct 16, 2016
Post #2 Sunday, October 16, 2016 4:12 AM
Edited

Email titles have never merged?It's based on message-id in the email headers. And if that fails on the Ticket # if included in the subject.

17 days later

DDanteba
Nov 1, 2016
Post #3 Tuesday, November 1, 2016 8:14 PM
Edited

I reported the same problem, without luck :(http://forum.osticket.com/d/discussion//email-messages-do-not-merge-in-osticket-v1-10-rc-3

13 days later

DDanteba
Nov 14, 2016
Post #4 Monday, November 14, 2016 11:47 PM
Edited

I think found a workaround:https://github.com/osTicket/osTicket/issues/3440

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Email Titles not merging in 10RC3

jphilbert

Every time someone replys it creates a new ticket ,.... and there is no way to merge it. blank

ntozier

Email titles have never merged?It's based on message-id in the email headers. And if that fails on the Ticket # if included in the subject.

Danteba

I reported the same problem, without luck :(http://forum.osticket.com/d/discussion//email-messages-do-not-merge-in-osticket-v1-10-rc-3

Danteba

I think found a workaround:https://github.com/osTicket/osTicket/issues/3440