Hi, I have a Help Topic "Test" and have a Ticket Filter: Name: TestExecution Order: 1Stop processing: TrueTarget Channel: AnyFilter Rules:Topic ID --> Equal --> TestAuto-Assing To: TestAgentHelp Topic: TestFilter Status: ActiveSo when the End User open a new ticket, choose "Test" from Help Topic comboBox, the Ticket Filter does not work, not assigned to Agent, but if I change the filter rules from Topic ID to Ticket Data Summary, then it works. What's the matter? Why the Ticket Filter works only with Email channel but it does not work from the Web channel?Thanks.

Admin panel -> Manage -> Help Topic -> Test.What Department do you have set?

The Department:Admin panel -> Manage -> Help Topic -> Test.System DefaultAdmin panel -> Manage -> Ticket Filter -> TestDefaultThe system have only one department.

Then I'm afraid that I must be confused about what you are asking. If you only have one department then of course it would assign it to said department,

Yes would be assign to Department or to Agents, but It doesn't work from the Web Channel only work from Email Channel. It's why I describe the Filter Rules above

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