This is what I want to do:I created a Custom Form with a Field Label IsComplete of type Checkbox.What I want is that if the Agent edits the Ticket and selects the Checkbox, (which would mean that he has completed the Ticket request), a Ticket Filter is triggered, and the ticket is assigned to the Billing Team and the Status is changed to "Pending Billing".This does not seem to be working.1) Can a Ticket Filter be triggered on an Agent Edit of the Ticket?2) If so, how can I trigger this Ticket Filter? I tried values 1, TRUE and YES none seem to do the trick.I am using v1.10 rc3.

1) No.  Ticket filters are only run when a ticket is created.

That is a pity, as it would make things so much easier. Could you not force the running of such a filter?It is common issue to be able to perform several tasks at once i.e. Change Ticket Status, Assign to another Team and switch department in one go rather than have to perform 3 actions.Another way could be to have a button "Ticket Transfer" and you can have the options to leave as is or make multiple options at once.I used to used Kayako Ticketing and they had the ability to do this by creating a Ticket Macro, and if the ticket has specific criteria, thn the Macro Button is available.For example: If ticket is Sales and Status is Won then a Custom button woul appear that will trigger something similar to the Ticket Filter to perform several tasks, and the Agent can click on it when needed,.

Q: Could you not force the running of such a filter?A: No, filters are only triggered when a ticket is created.

Only if said email reply opens a ticket.

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