Can anyone please help with these 2 issues.
1. I want to handle support tickets via my email client (Apple mail), but support tickets are not being delivered into my mail client.
2. When I manage tickets from osTicket console, the recipient doesn’t receive an email notification of the replies.
Here’s my set up:
- osticket V1.7.2
- Apple mail 8.2
- Email address is an alias set up with Google Apps, I have no problem receiving/sending from this account in Apple mail using IMAP.
I’ve posted screen grabs of my set up, and will be very grateful if anyone can help.