Well let us know if you need more assistance. :)

The latest version is installed. It's failed to connect osTicket content and navigation, basically it's blank screen. Also I get this error:

The error log shows PHP Parse error: syntax error, unexpected end of file

in /home1/flowpoin/public_html/helpdesk/include/class.translation.php on line

922

do {  if (PHP_SAPI != 'cli') break;  if (empty ($_SERVER) || $_SERVER < 2) break;  if (empty ($_SERVER) || FALSE === strpos ($_SERVER, basename(__FILE__)) ) break;  $file = $argv;  Translation:($file);} while (0);

Line 922 is the last line of the code and it's an empty line. That doesn't make any sense.

Do you have any language packs installed?

After the upload of a new website, I didn't install any language pack.   Back in July I uploaded the latest version osTicket on my server. I didn't encounter any issue.

Then I'm sorry but I have no idea what that error is about.You upgraded to PHP 5.6 right?

Funny thing is the hosting is not reliable. I have asked the upgrade three times, each time it went back to the previous PHP 5.2. This morning I asked Bluehost again, it's now PHP 5.4. Now you wanted me to upgrade to PHP 5.6?I took a look at the log file. Please see the attached file. Thank you so much for your time to troubleshoot my problems.

[logFileSept2016.txt](https://forum.osticket.com/assets/files/migrated/FileUpload/73/f4685fb07c0697c21008fd30b9286f.txt)

At this rate... I personally would find a new host.try upgrading to PHP 5.6.I see nothing in that log file that pertains to osTicket.

PHP Parse error: syntax error, unexpected T_STATIC in /home1/flowpoin/public_html/helpdesk/include/class.plugin.php on line 161

Try re-uploading the file mentioned from the installation archive.

That file is uploaded again and I get this error:; Maximum amount of   a script may consume (300MB); http://php.net/memory-limitmemory_limit = 512MI

increased the amount from 128 MB to 300MB.   And checked the log file

again, the error's gone.  This time I viewed the page on Google Chrome,

it displays the 500 Internal error, "is currently unable to handle this request.  Also, STILL SEE NOTHING.  If I get the 500 Internal Error, usually it's my hosting

issue. Right? The

log file says I still have syntax error and warning, I don't think this

is a big deal.Can you confirm this again?

[LogFile3Sept2016.txt](https://forum.osticket.com/assets/files/migrated/FileUpload/86/4e7371473504f46301584b62614a6c.txt)

make a file in your osticket directory.name it testphp.ini.in the file put<?php phpinfo(); ?>open the url to your site /testphp.ini.Please provide the output from that.

After  7 tryouts, my hosting provider finally fixed their errors.I see the content now.My password and username are useless for the Admin Panel. I can't get in.I want to reconnect from the old database to this one. How do I go from here?

osTicketScreenshot.jpg

You would have to restore the db from your back up, or edit the ost-config.php to point to the right database.

Please elaborate little more details with your suggestions. Thank you!

step 1.  restore the db from back up to the older version.step 2. edit the ost-config.php file and give it the username/password and name of the database.

My problem is solved. A big THANK YOU for helping me out!

Very welcome. :)I'm mark this thread as resolved.  Please feel free to start a new thread if you run into more snags, or have other questions.

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