O noticed there was RC 3 tried to install it but got a blank page after upgrading. Suggestions?

Black page means PHP error.  You would want to check your PHP error logs to see what the error was.

Got it! PHP Warning:  Unknown: failed to open stream: Permission denied in Unknown on line 0 PHP Fatal error:  Unknown: Failed opening required '/var/www/html/suporte/index.php' (include_path='.:/usr/share/pear:/usr/share/php') in Unknown on line 0 PHP Warning:  Unknown: failed to open stream: Permission denied in Unknown on line 0 PHP Fatal error:  Unknown: Failed opening required '/var/www/html/suporte/index.php' (include_path='.:/usr/share/pear:/usr/share/php') in Unknown on line 0

This looks like some sort of permission issue.Are you running SELinux?

Yes, it's pre installed with centos. I have the previous rc running without any problem.

Try disabling it.  See if it fixes your issue.

Changed temporarily to permissive but got the same error.In case you might ask me this later, these are the folder and file rightsf: account.php---------- apache apache account.phpf: ajax.php---------- apache apache ajax.phpf: apidrwxr-xr-x apache apache apif: appsdrwxr-xr-x apache apache appsf: assetsdrwxr-xr-x apache apache assetsf: avatar.php---------- apache apache avatar.phpf: bootstrap.php---------- apache apache bootstrap.phpf: captcha.php---------- apache apache captcha.phpf: client.inc.php---------- apache apache client.inc.phpf: cssdrwxr-xr-x apache apache cssf: file.php---------- apache apache file.phpf: imagesdrwxr-xr-x apache apache imagesf: includedrwxr-xr-x apache apache includef: index.php---------- apache apache index.phpf: jsdrwxr-xr-x apache apache jsf: kbdrwxr-xr-x apache apache kbf: login.php---------- apache apache login.phpf: logo.php---------- apache apache logo.phpf: logout.php---------- apache apache logout.phpf: main.inc.php---------- apache apache main.inc.phpf: manage.php---------- apache apache manage.phpf: offline.php---------- apache apache offline.phpf: open.php---------- apache apache open.phpf: pagesdrwxr-xr-x apache apache pagesf: php_errors.log-rw-r--r-- apache apache php_errors.logf: profile.php---------- apache apache profile.phpf: pwreset.php---------- apache apache pwreset.phpf: scpdrwxr-xr-x apache apache scpf: secure.inc.php---------- apache apache secure.inc.phpf: setupdrwxr-xr-x apache apache setupf: tickets.php---------- apache apache tickets.phpf: view.php---------- apache apache view.phpf: web.config---------- apache apache web.config

7 days later

I have no idea why your web server is telling you Permission denied.  It has to be your Apache config, your php config, a firewall/security software/module, or actual permissions.  It does not appear to be permissions at the file system level (although I don't know if your web server is running as the apache user).

HiYes it is running as apache user.Do you know of any network rights that changed from any of the previous versions (including rc 2) to 3 that could be responsible?

My understanding was that no features were added, and bugs were just squashed.

I've decided to do something "radical" that worked. Got the .tar from teh annoucement in github and... it worked!!!Guess it must be something related with the package.Just a heads up.

Nice!  So to be clear you are saying that the download from osticket.com/download has an issue?If so I need to tell the devs asap.

Yes indeed, but now I get another problem. "This action requires a lock. Please try again" I get this error no matter what ticket I open. Regarding contact the devs, what's the proper way?Found  this error in the logs Invalid CSRF Token __CSRFToken__Invalid CSRF token on http://10.17.224.239/suporte/scp/login.php

Q: Regarding contact the devs, what's the proper way?A: You can use github and post an issue report at https://github.com/osTicket/osTicket/issues/newor you can use professional support at http://osticket.com/supportThere is no guarantee that they will answer you.

I have problems after upgrading 1.10.rc2 to 1.10.rc3 with KBusers can read it, but admins can't manage...in logs there are php errors:2016/09/13 13 19499#19499: *3013 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Uncaught Error: Call to a member function sort() on array in /var/www/helpdesk/docs/include/staff/faq-categories.inc.phpStack trace:#0 /var/www/helpdesk/docs/scp/kb.php(31): require_once()#1 {main}  thrown in /var/www/helpdesk/docs/include/staff/faq-categories.inc.php on line 147" while reading upstream, request: "GET /scp/kb.php?_pjax=%23pjax-container HTTP/2.0"2016/09/13 14 28726#28726: *3098 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Uncaught Error: Call to a member function sort() on array in /var/www/helpdesk/docs/include/staff/faq-categories.inc.phpStack trace:#0 /var/www/helpdesk/docs/scp/kb.php(31): require_once()#1 {main}  thrown in /var/www/helpdesk/docs/include/staff/faq-categories.inc.php on line 147" while reading upstream, request: "GET /scp/kb.php HTTP/2.0"

@[deleted] please do not hijack other users threads.  If you have an issue please start your own thread.What you need is here: https://github.com/osTicket/osTicket/issues/3147

ntozier, ok, I'll do it, as described solution solved problem only partly... faq categories appeared, but php error still present...

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