Hi ntozier,No I don't have any filters right now. I've found what's filtering the tickets from specefic emails. It's the "Help Topic" curiosly. It doesn't make sence in my opinion, because if I want filter the information, I went to "Ticket Filter".However, without any filters, only specify correctly the agent, department or teams as well, It's the "Help Topic" the responsable.So for now, it's solved. However, it' doesn't make sence the Help Topic assuming all this before the Ticket Filter.Thank you for you time.