Create ticket from e-mail

hassansalmane

Hi,

I really hope someone answers this query of mine.

I set up osTicket (v1.9.14) and email is working fine.

OsTicket system is able to send email/alerts to clients and the admin after tickets are created.

I want the functionality where the system should automatically create a ticket if my client sends an email to : support@partnet.ma

It should automatically create a ticket in the system and this client should also get a usual reply with the ticket number

So, basically I want both methods: ticket creation via web and ticket creation by sending email to support@partnet.ma

Kindly help me at the earliest.

Thanks a lot

Hassan SALMANE

ntozier

Have you read the two wiki articles that talk about how to set those things up that I linked you?

http://osticket.com/wiki/Email_settings#POP3.2FIMAP_Polling

http://osticket.com/wiki/POP3/IMAP_Setting_GuideThe basic summary: setup the email address on your email server.enter the email address (and settings) into osTicket.setup cron (or Windows Task Scheduler) to run the cron.php

ticketbiz

Your web server probably needs to have an SSL cert installedYou might need to enable https://www.google.com/settings/security/lesssecureappsIn my scenario it only worked when I configured the mail server (gmail in this case) to allow IMAPYou need to check the 'Fetch auto cron' checkbox in the email settings.