File Upload Error

natedawg · Jun 28, 2016

Hi, If I drag and drop a document (picture, Word, Excel, etc.) from an email I always receive an error message saying "Your browser is not supported" (see attached picture). Tested with Chrome and IE. However, if I first save the document to my computer and then drag and drop it into the ticket then it works. Same document and everything. Is there some sort of formatting difference when the document is still in the email or is this an error in osTicket? Thank you. osTicket-Version: v1.9.9-1-gbe2f138 (be2f138)Server-Software: Apache/2.2.14 (Ubuntu)MySQL-Version: 5.1.73PHP-Version: 5.3.2-1ubuntu4.30

Upload error.PNG

ntozier · Jun 28, 2016

Q: Is there some sort of formatting difference when the document is still in the email or is this an error in osTicket?A: Yes one is on the file system (and is the file type) and one is saved in an email (not as the file type). You have to save it first to the HDD to attach it. Or you could forward the email to the ticket system.