Hello,My osTicket version:
I am trying to add the value of a custom field in the mail subject received by the agent but I obtain the following message:
I created a custom form like below:
I follow what is noticed there:
In the Agent new ticket alert notification, I set the subject as below:
When I try to save, I systematically obtain the message I posted at the top of this request.Maybe I am doing something wrong, could someone help me?Alex
Well I did not check but obviously it works.The value of the custom field is well added to the subject.So I do not understand the error mentioned. This issue is not urgent so. But If someone can explain me why this message appear.
1.10rc3 has been released. If you insist on running RCs you might want to upgrade to that.I've just downloaded it and haven't installed it myself yet, so I have no idea if it will fix your issue. My guess is that it checks against the 'default' variables and throws a warning if one is being used that doesn't exist in the default list.
I checked in the release notes and I found nothing about that.I do not want to update to RC3. I installed RC2 for our production environment because I want to use the tasks.I will wait for the production release now.
rc3 fixes 4 issues with tasks, but suit yourself.
Hello thanks.I will try it in the sandbox environment before.
